Getting Error Codes on my meter

Hey everyone,

Can someone here please tell me what ER-4 means on my ReliOn Ultima Meter? I can't seem to find the manual and I keep fracking getting this error.... it's really beginning to bug the hell out of me as it wastes strips.

thanks!

Breayle

 

I don't use the meter, but apparently it is the same as a hi reading. Here is the link i found for the manual

http://www.relion.com/diabetes/Ultima_I ... Manual.pdf

Dana

 

this is their customer service number 1.800.992.3612

 

according to that manual

Blood glucose
result may be too
high to be read by
the system.
OR
There may be a
problem with the
blood glucose
test strip

 

hmmmmm weird... they're brand new. His sugar has been very high lately but you would assume it would just give "HI" like it has been.

 

i'd call the tech line. maybe they'll send you a free replacement box of them.

but remember, you are the diabetic, not kitty, otherwise they'll tell you to get lost

 

How about testing yourself? If you get the same error then I would conclude it is due to the strip.

 

most er-4 I get, the instructions say that the strip did not fill all the way up. so you may be removing the strip before blood is totally sipped or there is not enough blood there to sip and fill up strip. I have never had a problem with the relion. the ultima takes a larger drop of blood than the other 2 relions and is a very slow sipper in comparison.

 

In the new box you should have receive a new coded strip in a special plastic wrapper.

Have you tried inserting that in your meter to "reset" it?

 

Have not reset it either, and not enough blood isn't it. Sometimes I get the vein so good it bleeds everywhere and today was one of those days. I had to go through four strips to get a reading, gonna call the hotline. Thanks everyone!

 

Were the strips left exposed to air/light for very long? I found out the hard way to make sure the lid is closed TIGHT on my AVIVA strips. Left it cracked open for maybe a couple of hours and E-4 on every danged one of them.

 

According to the manual it says it is either not enough blood or bad test strips.

 

if memory serves me, the ultima test strips are individually wrapped. that could have changed.