Relion Prime troubles

Discussion in 'Feline Health - (The Main Forum)' started by srk4cats, Jan 17, 2018.

  1. srk4cats

    srk4cats Member

    Joined:
    Jan 19, 2017
    I posted in a thread about Relion, but it was a very long thread and the post went to the end. So here it is. I've been using it for a year now and replaced the battery about a month ago. Lately, it has just given me a blank screen after I get the blood drop, instead of that flashing hyphen. What do you think could be happening? Do they usually last only about a year? I did everything right and got a good sample of blood.
     
  2. Sharon14

    Sharon14 Well-Known Member

    Joined:
    Aug 16, 2015
    Mine has done that a few times, but not often. I figured maybe the strip wasn’t inserted right or maybe a bad one. I’m still using the same Prime I started with in Aug 2015. I have replaced the battery once and I did buy a backup prime just in case. They aren’t expensive, so I think if you’re having this problem regularly you should replace it.
     
  3. Larry and Kitties

    Larry and Kitties Well-Known Member

    Joined:
    Dec 28, 2009
    Call the manufacturer (phone number should be on the back of the meter) and explain your problem. Just do NOT say yo are using it for a cat.
    I called US Diagnostics, the manufacturer of my Easy Glucose Plus meter this monday since it was not always turning on and would turn off when I touched a strip (resulting in error)off, even with new batteries. The meter is about 5 years old. They are sending me a new meter.
     
  4. StephG

    StephG Well-Known Member

    Joined:
    Sep 8, 2016
    I have had this problem on and off. Sometimes it will time out of you take too long but I know for sure I didn't take too long. I replaced the battery and it stopped for a while but then it started to not read that I put blood on the strip. I bought a new one and kept the old as a back up in case something happens to the new one. I haven't tried calling the support number because I wasn't gentle on it, dropping it a few too many times.
     

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