? 7/5 I have lost my ss for TiTi. Computer nerds needed

@Marje and Gracie

I cannot get to my SS sheet . on my regular computer - it says the file is not to be found.

However I can find it on my smart phone.
I signed into it on my smart phone with the oldest address I had, and no ss. Got the same message - the file is not to be found.
Then I signed into it using my new email addy, and Lo the ss showed up.
I think what happened is that somehow I am signed into Google using the old email, which does not have my ss.
How can I sign into my computer's Google with my new email, so that I can get into my ss?

 

Most likely your browser has cached some info about your old email/old info....You can do this: Use a different browser (if you have one)...not sure what you're using but you can look under Options/Internet History and try deleting your history. Clear out your cache so to speak - so it doesn't know about where you were before. If you have a new email try logging into the FelineDiabetes.com Forum with that new info - and see if it can find your SS then. It's most likely tangled up in the biz about old email vs new email - it's a matter of what account it thinks your SS is associated with...hope that helps...

 

On your computer, bring up Google.com. In the right-hand corner of the page, you'll see a circle with a pic or your initials in it. Click on that circle and it will bring up a box with your Google account information. If it is your old account, click on the sign out button. Once signed out, the circle will be replaced by a box made up of 9 small squares. Click on that and click on account from the drop-down box. On the Google Account page, click on the Sign In box in the upper right-hand corner of the page. Select your new gmail account from the list and if it is not included, select the Use Another Account option and enter your new gmail email address. Hopefully that gets you where you need to go!

 

I went into Chrome , cleared the cache, then signed into the FDMB, but no ss - says the file has been deleted. Is there any way to copy my ss from my LG smart phone to my computer?

 

Did you try the steps Amanda suggested? Here's a screen shot of what she was talking about:

 

I'm not finding

I'm not finding a circle with a pic or my initials

 

I don't have that.

 

Open a new browser screen and type in this:
google.com

What do you see in the upper right hand corner?

 

If I sign into my gmail I do have that. It signed me in with my new addy

 

but that does not seem to affect explorer.

 

That's good! Now click on the box made up of the 9 squares. You'll want to click on the Drive icon from the dropdown box to find your spreadsheet.

 

not finding the drive icon

 

never mind I found the drive icon and clicked on it. Now what?

 

So once you're signed into gmail - it should recognize your new email address

 

You need to sign in to your email account associated with Google drive.

 

I'm going to bow out - I think Amanda's got this - she's keen on all things Google - g'nite ladies

 

I'm finding other people's ss that I have looked at in the past, but not mine

 

Yes, I did, but ny drive is not showing my ss only other people's that I have lookd at in the past.

 

In the second row...underneath the other's .... should be yours...
But I said I was bowing out... just can't leave the darn laptop alone...really I'm going now...

 

Are there two rows on your Drive page? Quick Access should be on top (recently opened SS's will show here). Your files should be the second row: Files. Is there anything in that second row?

 

PS Sue - You're such a goof. Have a good night!!

 

You got this one sweetie Sending hugs and prayers for a good night with the Lou-man!

 

It's nowhere on my drive

 

other ss's are there, but not mine.
Yes several lines are there

 

Well shoot. Give me just a sec... Did you check the trash folder just in case?

 

I just tried to bring up your spreadsheet from your signature and it says the file was deleted. I was hoping we could work around from there...

 

I did check trash - nothing in itm, but should be if it was deleted. I also did a search for TiTi's Insulin Chart.
It's right there on my smart phone, anyway I can copy it over to my computer?

 

I have no idea if this will work or not, but ... you said you can access the file on your phone. The file on my laptop has 3 dots in the top right corner. When I click on them, I have the option to share and export. I wonder if you could email the link to yourself and then open it on your computer.

 

Weird! I have never done anything with the SS's on my phone, but I would try to email it to yourself from your phone. If you bring up the email on your computer, you could resave it in Google Drive.

 

It isn't in my email, and I cannot bring up the url for it. how do I email it to my computer?

 

If you click the dots in the top right. Then click share and export. Then send a copy. Pick the excel file format and then I actually had a choice to copy it back into google drive.

 

I just downloaded Google Drive on my phone, and it looks like you should be able to send the file to email or even save to drive using those 3 dots in a vertical line.

 

Sorry they uploaded out of order, but I hope this helps.

 

can't locate share and export.

 

When you click on the dots, what options does it give you? Perhaps you could just save to the Google Drive from your phone. Maybe then you could access it on your computer.

 

Ugh......I had this happen to me once. Luckily, I saved the email when I first started the SS in a folder and could bring it up from that folder. I hope someone can help you as this is over my head as I am a tech mo mo.

 

I just opened google drive, and the ss appears in it. what's my next step?

 

On my phone, when I click the dots, I have the option to "Send a copy". Does that option show up instead of the Share and Export?

 

OOOO!! On your computer??

 

I’m not that familiar with google drive. Sorry.

 

So now you can click on the blue SHARE button in the upper right-hand corner. The box that comes up will give you a link. If one is not available, click on Get Shareable Link to copy the link. You can use that link to update the SS link in your signature on FDMB.

 

Thanks God for Amanda!

 

dangit. TiTi's file was copied as a pdf doc.

Also on my smart phone I'm not finding the share button. and now I need to sign into my old email because that's where her SS appeared.

 

Sadly, no, on my smart phone

 

Can you go back to Google.com on your computer and sign in (from the upper right-hand corner) with your old email? Try to review the Google Drive from there?

 

I sent a copy of my ss (PDF form) to my email, but it has not yet shown up

 

Can you try to check your old email on your computer? I'm not sure if you can change a PDF into a spreadsheet.

 

I now have a pdf file of the ss in pdf form.

I think I need to send it again, but in excel form, but I'm not sure how to do it

 

It would be the same process as when you sent the PDF, but you'd have to select the Google Sheets option I believe. Did you have the send a copy option? I was able to use that and select Email, Gmail, or Save to Drive option. I think you'd want the Email or Gmail option to send to your new email addy.

 

I'm downloading excel onto my phone.

 

it arrived in my email, but as a PDF file not really useful, so I'm downloading excel now. Then I should be able to save it in excel, and then mail it again...I hope

 

My only concern there is the original is a Google Sheets (the Google equivilant of Microsoft Excel). It may not work in Excel.

 

I think it just loaded into google drive as google sheets

 

The spreadsheet or Excel?

 

okay it's now on my drive. and I uploaded it as google sheets, so now I email it to me?

 

on my drive now and uploaded as google sheets

 

Unfortunately it is in view only mode.

 

Do you have the big blue SHARE button when you open the spreadsheet? Wait, are you still seeing that on your phone? If so, definitely email it to yourself. If not we can try to work from your computer to resave as a edit-able document.

 

Well, it is editable, but I get view only. I hit the share button and then I sent it to my email as someone who is able to edit it.
OK I got the link in my email and I hope it is opening for edit.
Nope it is still view only

 

also it only shows 2016. 2017 and 2018 don't show up

 

Are you able to go to File, and then select Share from the dropdown?

 

yes, and I did that. then I requested edit, and named myself as the person who can edit. but I still cannot edit. Worse , only my ;avs and 2016 are accessible. But on my phone everything is shown

 

Oh no!

 

ok. Now I can edit 2016. But I can't find 2018 and 2017. all I can access is 2016 and the labs

 

I think I need to do this all over again.\

 

OMG...now my phone says the document is missing

 

WHOA! SO not cool! Well. I think I'm flummoxed, and that's not easy for me to admit. A last ditch idea I had was to perhaps talk with someone who maybe commented on a recent post. Perhaps they have your SS in their Quick Access.

I searched for Google help and I found some options for finding missing files below:
Check the activity panel

1. On a computer, go to drive.google.com.
2. On the left, click My Drive.
3. At the top right, click Info .
4. Scroll down and look for your file.

Try an advanced search

1. Using a computer, go to the search bar and click the Down arrow .
2. Use the advanced search options to find your file, like "Type: Spreadsheets."

If nothing there works, you can open a chat with a Drive specialist. The link with the info above and access to the specialist is located at: https://support.google.com/drive/answer/1716222?hl=en&ref_topic=14951. Hopefully they'd be able to help you find it. I'm so sorry I couldn't help you more.

 

You did wonderfully, and if I'd only downloaded the whole file we'd have been fine. unfortunately it took too long and my phone finally followed my computer and deleted the file.
All I have is data from the last few days. Wait. I probably have a few weeks of data in my meter. So I'll keep the labs and 2016 and go to 2098 and re record as much data as I have saved in the 2 meters I have used.

Thank you. What I think happened is that Google screwed up. I'll call them and see if their servers recorded at least a shadow of the file.

 

Long thread. Did you look in Google Drive -> Trash?
If you accidentally deleted it within Google, it should be in the Google Drive -> Trash.

See picture below.
If you are working in 2 different accounts, you need to log off one account, then log into the other account to see the Google Drive in that other account.

If the file is not in "Google Drive -> My Drive"
or
"Google Drive -> Trash"
then it may be permanently gone.

 

I admin google gsuite for our small company. If you are using google sync, it is possible there is a cached version on your PC somewhere. But if you did the delete and then did a sync, that will delete it from the PC as well. If you did a delete but not a sync, it could still be there.

 

The problem is that I did not do a delete. I did not log off last night, just let the computer sleep. This morning when I tried to access the already loaded SS sheet, I got a message saying that something did not go right - an error had occurred. Instructed me to reload the file. I did, and then I got the message, file cannot be found. Meanwhile I was able to load the file on my LG smart phone, but after several hours, it disappeared from my smart phone as well. I did not delete anything ever, but I think the file got corrupted somehow. Is it possible that one of the google servers has it , or at least a shadow of it?

 

Ok, sorry I didn't read the whole thread. Yes, google will have it for probably 72 hours. Sometimes longer.

I would contact Google Support. It will help if you can remember the filename or part of the filename.

Go to Google support (link below). Here is the place to start. Click "Contact Us" in upper right.
https://support.google.com/drive/answer/1716222?hl=en&ref_topic=14951

 

I did file the report and I did know the name of the file. I gave them a ton of information, so they should be able to find it. I am so glad you suggested it as did Amanda. The two of you suggesting it determined me to do it.

 

Glad I could help. And I am sure they will restore your file.

In the end it is just a spreadsheet. I noticed a few people (including me) starting new 1/2 year spreadsheets for 2018 to reduce scrolling for new entries. If you think the data file could be lost in the future, you can always download it as a separate excel speradsheet, which is what I did for Leo last year because I wanted to play around in Excel which is faster than google drive's "sheets".

 

Kathy

I believe I still have editing rights so I’ll check my google drive tomorrow and see if I can find anything or find a way to recover it.
Paws crossed.

 

They sent me this letter. I answered all their questions, but some I had already answered in my email to them. Do they even read them?:

Hi, Kathleen.

Thanks for contacting Google Support. How are you today? I hope this email finds you well.

I really appreciate your time in reaching us about the missing file. No worries, I'd be delighted to assist you.

By the way, thank you so much for the additional information. A friendly reminder that I can recover files, photos, and videos that were deleted under Google Drive in a certain period is time. You can check the file.

Please reply with the following details to help us investigate your issue:

1. Have you tried searching for the missing file using the Google Drive search bar? This search bar is present at the top of Google Drive.
   • You can refine a search in Google Drive with advanced searches. To know more about the advanced search feature in Google Drive, check this help article.
2. Have you tried checking the trash in your Google Drive?
3. Have you tried viewing all the items present in your Google Drive? Here's the direct link to see all your items, sorted by the quota used - https://drive.google.com/drive/quota.
4. Were you using the Google Drive application to sync your files? If yes, was the file successfully synced?
   • The 'Sync complete' pop-up appears from the Drive application if the file has synced successfully.
5. Are you the owner of the file?
   • If yes, do you ever log into any other email addresses that the file could possibly be under?
   • If no, what's the email address of the owner?
6. Have you tried checking the activity panel of your Google Drive? Activity tracking lets you view the history of changes to files and folders in 'My Drive'. See how to track activity of files and folders in My Drive.
7. Do you have the URL of the missing file? You can find this URL by checking your browser's history or by looking through emails where you may have shared the document with someone.

These details about the missing file would be very helpful.

Thanks!
Timmy
The Google Support Team

Google Help Center
© Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA

 

Thank you!! Paws crossed here, too.

 

Google, like any big company is trying to save support costs. I have worked in the computer industry for years. You would be surprised that people don't read the documentation and just want immediate handholding. That is not the case here, but they don't know that yet.

I managed some IT guys at a company. Some samples of end-user issues:
"My computer won't power on."
Did you check to see if it was plugged in? They had kicked the plug out of the cube wall socket.

"This bank of computers won't get internet access."
Did you check the internet switch that I told you about 10 times? Is it plugged in? Is it still connected or did someone move it?
They had kicked the power off that too - in a different month.

"Google is down, I can't get email."
Did you check the google "up time page" that I have sent out on a monthly basis? That shows if google apps are having issues.

"I need my ethernet cable routed by 2 hours from now in my office. This is critical for this evening".
The cable was moved.
The person went home at 5pm after their last meeting.
In subsequent months, they wondered why we didn't drop everything we were doing and run to their aid. It turns out we had good memories, and that person was pretty unpleasant in general.

 

Well they answered me immediately after I gave them the requested info', and stated that they had located some recently deleted files:

Yes that sounds typical. I did printer support for Macs at one of the baby bells some years ago.

They did answer me saying that they found some files, but unfortunately the file is just the partial one that I had already recovered.

 

Thank you so much for the awesome idea! I emailed both a copy and then the link to myself just in case mine ever grows legs and walks off.

Oh what a bummer! I wonder what the heck happened to it?!

 

I suspect that rather than being deleted, it was corrupted, and lost.

 

I only see for today's activity, some ss sheets belonging to other people. I wonder if I am searching incorrectly?

 

I suppose you won't be able to see it now that it was lost. Have you created a new spreadsheet yet?

 

No. I keep hoping that it will be found. I have not heard back from Google support after I sent them the last piece of information.

 

@Bobbie And Bubba

The only issue with this is that if the file is deleted and not recoverable, having the link won’t help. I have editing rights to TiTi’s SS and I also have the link. But the SS has somehow been deleted. It would be very unusual for Google to just delete it or for it to be corrupted to the point where it would totally disappear. Kathy....is there any chance your google account was hacked? In that case, someone could have signed in as you and deleted it. Even still, it should be in your google trash and recoverable or listed in the activity list in google drive that you deleted it.

If you can PM me and you still have the pdf, I might be able to convert it back to a google sheet for you. In fact, any link you can send me....even the one to the 2016 SS that you found, will help.

 

That's a really good point. I also went ahead and made my 2017 and the beginning of 2018 spreadsheets their own documents so I had backups. Odds are they wouldn't all be lost at once. I think in light of this situation, I am going to also print off copies of my previous spreadsheets just in case.

 

Excellent idea. You can also save them to your hard drive and then back them up there from time to time. If you lost them in between backups, at least you’d have some recoverable data.

However, I’ve had Gracie’s SSs (old and most recent) on google drive for 8 years and never had an issue. That’s what makes me wonder if Kathy’s google account was hacked.

 

Did your pet sitter have access? If so, was it on your computer or hers?

 

It is pretty rare for a file to spontaneously corrupt on Google Drive. I only knew one other person who had a google drive issue. More often I see errors in the application itself. And missing features. Excel is still a lot better than Google Sheets.

 

Both files only go to 2016. At,least they do have the labs.

 

No, no access. I mean she could access, it, but she would not. Anyway, it was working perfectly July 3rd, long after she was gone.

 

I wonder if a system restore back to a point before July 3 would retrieve it?

 

I know others have suggested this but recheck your recycle bin.

 

tried it,no go.

 

I was just wondering if she could possibly have a cached copy not suspecting her of anything.

This sucks for you. I am so sorry .

 

Kathy

I have been mulling over whether a system restore would work or not since the SS is on Google Drive and not on your hard drive. (Did you make sure you haven’t saved a copy on your hard drive at some point?).

If you have a Mac and a Time Capsule or a PC and an external hard drive, you could try and go back a few days to restore but my guess is that it’s gone since it wasn’t stored on your hard drive.